OUR CUSTOMERS
FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
RETURN POLICY
Ebana Care Cosmetics Inc. Will not be responsible for the cost of a return for package(s) due to incorrect address. Once the package has been confirmed delivered to the address listed within, it is no longer Ebana Care Cosmetics Inc.’s responsibility. Any and all added expenses will be absorbed by the purchaser.
PRODUCT INGREDIENTS
The Royal Shampoo Ingredients
Water, Decyl Glucoside, Sodium Lauroyl Lactylate, Fragrance (Essential Oil Blend), Glycerin (Vegetable), Panthenol, Hydrolyzed Rice Protein, Guar Hydroxypropyltrimonium Chloride, Caramel, Aloe Barbadensis Leaf Juice, Vinegar, Butyrospermum Parkii (Shea) Butter*, Mauritia Flexuosa (Buriti) Fruit Oil, Ricinus Communis (Castor) Seed Oil, Mentha Piperita (Peppermint) Leaf Extract, Yeast Extract, Niacin, Hydrolyzed Vegetable Protein PG-Propyl Silanetriol, Hydrolyzed Keratin, Trifolium Pratense (Clover) Flower Extract, Tocopherol, Glycine Soja (Soybean) Oil, Triethyl Citrate, Caprylyl Glycol,
Benzoic Acid
The Royal Conditioner Ingredients
Water, Stearyl Alcohol, Butyrospermum Parkii (Shea) Butter*, Cocos Nucifera (Coconut) Oil, Cetyl Alcohol, Fragrance (Essential Oil Blend), Behentrimonium Chloride, Hydroxyethylcellulose, Panthenol, Mentha Piperita (Peppermint) Leaf Extract, Glycerin (Vegetable), Simmondsia Chinensis (Jojoba) Seed Oil, Macadamia Ternifolia Seed Oil, Ricinus Communis (Castor) Seed Oil, Hydrolyzed Keratin, Mauritia Flexuosa Fruit Oil, Yeast Extract, Tocopherol, Aloe Barbadensis Leaf Juice, Hydrolyzed Vegetable Protein PG-Propyl Silanetriol, Trifolium Pratense (Clover) Flower Extract, Hydrolyzed Rice Protein, Vinegar, Niacin, Glycine Soja (Soybean) Oil, Caprylhydroxamic Acid, Caprylyl Glycol, Caramel
The Royal Mask Ingredients
Water (Aqua), Cetyl Alcohol, Cocos Nucifera (Coconut) Oil, Glycerin (Vegetable), Butyrospermum Parkii (Shea) Butter*, Stearyl Alcohol, Cetyl Alcohol, Behentrimonium Methosulfate, Fragrance (Essential Oil Blend), Behentrimonium Chloride, Panthenol, Hydrolyzed Vegetable Protein PG-Propyl Silanetriol, Cetrimonium Chloride, Persea Gratissima (Avocado) Oil, Mangifera Indica (Mango) Seed Butter, Olea Europaea (Olive) Fruit Oil, Mentha Piperita (Peppermint) Leaf Extract, Ricinus Communis (Castor) Seed Oil, Mauritia Flexuosa Fruit Oil, Yeast Extract, Hydrolyzed Keratin, Macadamia Ternifolia Seed Oil, Tocopherol, Hydrogenated Vegetable Oil, Niacin, Aloe Barbadensis Leaf Juice, Vinegar, Caprylhydroxamic Acid, Caprylyl Glycol, Trifolium Pratense (Clover) Flower Extract, Caramel
The Royal Live-in Conditioner Ingredients
Water, Ricinus Communis (Castor) Seed Oil, Stearyl Alcohol, Cetyl Alcohol, Behentrimonium Chloride, Fragrance (Essential Oil Blend), Butyrospermum Parkii (Shea) Butter*, Cocos Nucifera (Coconut) Oil, Panthenol, Dicaprylyl Ether, Hydroxyethylcellulose, Glycerin (Vegetable), Simmondsia Chinensis (Jojoba) Seed Oil, Adansonia Digitata Seed Oil, Hydrolyzed Keratin, Mauritia Flexuosa Fruit Oil, Tocopheryl Acetate, Aloe Barbadensis Leaf Juice, Yeast Extract, Macadamia Ternifolia Seed Oil, Hydrolyzed Vegetable Protein PG-Propyl Silanetriol, Mentha Piperita (Peppermint) Leaf Extract, Hydrolyzed Rice Protein, Niacin, Trifolium Pratense (Clover) Flower Extract, Vinegar, Caprylhydroxamic Acid, Caprylyl Glycol
The Royal Kids Conditioner Ingredients
Deionized Water, Decyl Gluoside (Coconut Oil), Olea Europaea (Olive) Fruit Oil*, Cocos Nucifera (Coconut) Oil*, Butyrospermum Parkii (Shea Butter)*, Sorbitol Esters, Mangifera Indica (Mango) Seed Butter*, Vegetable Protein, Glycine Soja (Soybean) Oil, Cetyl Alcohol, Behenetrimonium Chloride, Panthenol (Pro-Vitamin B-5), Citrus Medica Limonium (Lemon), Citrus Aurantifolia (Lime), Citrus Sinensis (Orange Blossom) Extract, Jasminium Officinale, Slippery Elm Extract, Proprietary Essential Oil Blend, Daucus Carota Sativa (Carrot) Seed Oil, Aloe Barbadenis Leaf Extract, Rosemary Extract, Caprylyl Glycol, Tocopherol (Vitamin E)
The Royal Kids Shampoo Ingredients
Deionized Water, Decyl Gluoside (Coconut Oil), Olea Europaea (Olive) Fruit Oil*, Lauroyl Lactylate (Lactic Acid), Cocos Nucifera (Coconut) Oil*, Butyrospermum Parkii (Shea) Oil*, Mangifera Indica (Mango) Seed Butter*, Aloe Barbadensis Leaf Extract, Panthenol (Pro-Vitamin B-5), Citrus Medica Limonium (Lemon), Citrus Aurantifolia (Lime), Citrus Sinensis (Orange Blossom) Extract, Jasminium Officinale, Slippery Elm Extract, Proprietary Essential Oil Blend, Daucus Carota Sativa (Carrot) Seed Oil, Stearic Acid, Rosemary Extract, Caprylyl Glycol, Tocopherol (Vitamin E)
The Royal Serum Ingredients
Carthamus Tinctorius (Safflower) Seed Oil, Isopropyl Myristate, Ricinus Communis (Castor) Seed Oil, Butyrospermum Parkii (Shea) Butter*, Olea Europaea (Olive) Fruit Oil, Macadamia Ternifolia Seed Oil, Fragrance, Niacin, Daucus Carota Sativa (Carrot) Seed Oil, Hydrolyzed Keratin, Tocopherol, Mentha Piperita (Peppermint) Leaf Extract, Yeast Extract, Mauritia Flexuosa Fruit Oil
PRODUCT QUESTIONS
It’s okay to use Ebana Care Cosmetics Hair Care?
Yes! Ebana Care Cosmetics is for ALL hair types. Our products are focused on repairing dry damaged, and breaking hair. They are over 90% naturally derived and free of harmful ingredients such as:
– NO SULFATES (harsh, drying, damaging, aggressive detergents)
– NO PHOSPHATES (form of sulfate)
– NO MINIRAS OILS, NO PARABENS
– NO SILICONES, NO PROPYLENE, NO ANIMAL TESTING, NO PETROLATUM.
Our products feature natural black castor oil and Shea Butter from around the world to help replenish and retain moisture in the hair.
I have natural hair, does this work for me?
Ebana Care Cosmetics is perfect for natural hair! Our Royal fortifying & repair treatment mask conditioners work to reconstruct the deepest part of the hair shaft for maximum results.
I’m caucasian can it work for me?
Yes! Ebana Care is for ALL hair types. It’s especially great for color treated hair. We do not have harmful chemicals. Our Organic Royal Kids Collection is excellent for children! SLS Free.
Our products are over 90% naturally derived and it’s gentle on hair. We don’t have ingredients that strip the hair or that are harsh on hair. It’s perfect for gentle non abrasive cleansing and conditioning.
Can I use this on colored hair?
Yes! It’s color safe as we do not have harmful sulfates that s trip color from hair or strip the moisture.
What is a sulfate? Why are they bad for your hair?
Sulfates are aggressive detergents made of sulfur-containing mineral salts. The most common are Sodium Lauryl Sulfate (SLS) and Sodium Laureth Sulfate (SLES).
MORE ABOUT SULFATES
Our skin and hair are part of our natural living ecosystem known as the biome – and sulfates disrupt its delicate balance. Here’s how:
Sulfates wash away the natural anti-microbial peptides, proteins, and water-proofing oils our biomes create. Without these health-preserving substances, our hair and scalp are stripped of vital moisture, exposed to harmful microbes, allergens and environmental pollution and vulnerable to damage, infection and illness.
Sulfates lift the cuticle of the hair. The outermost layer of the hair shaft is a series of hard-shelled, overlapping hair cells called the cuticle. They lay flat, like shingles on a roof. Owing to the reduced surface tension, sulfates work their way under the cuticle, making it lift and buckle. This exposes the cortex of the hair to moisture, which causes frizz, or to arid air that can cause dryness. The compromised cuticle and cortex weakens the entire hair strand, making it dull and prone to damage, breakage and split ends.
– Sulfates make your hair take longer to dry.
– Sulfates cause scalp irritation.
Since sulfates strip the natural lipids off the scalp, its natural water barrier is broken. Chemicals from products can then permeate the top layers of skin, causing irritation and inflammation. Meanwhile, the underlying layers of skin are exposed to pathogens (disease-causing bacteria) that otherwise wouldn’t be able to get there.
Sulfates cause follicle stress. Each hair follicle is covered by something called a “lipid cap.” Sulfates remove this protective cap, exposing the good microbiota that live within to the atmosphere. Since they are anaerobic, these good bacteria die, and bad bacteria have direct access to a now undefended follicle.
So, you’ve decided to avoid sulfates. But you still have to get clean. Our hair and scalp needs to be washed to stay healthy: When we cleanse, we remove dead skin, sweat, dirt and the excess oil and bacteria we don’t need. Surfactants make this process much more effective. There are gentler surfactants available that don’t disrupt your biome. Science has progressed past the harsher chemicals of the 1900s. It’s that simple! Read your labels, and look for truly sulfate-free cleansers that can remove excess dirt and oil, and leave you clean, protected and healthy.
DRY, BREAKING AND DAMAGED HAIR
Is it hair loss or breakage?
If your hair is weak or damaged, there’s a good chance it’s actually breaking, not falling out. To determine the difference, take a close look at your shed hairs. Do the ends look tapered, split or frayed? That’s a sign of hair breakage — and your hair care habits may be the cause of your hair loss.
While those with dry or curly hair are at a higher risk (both hair types are often more sensitive ), breakage can occur on anyone who isn’t treating their hair with kindness. Heat styling, combing hair while wet, wearing tight ponytails and over-processing can weaken the hair shaft and cause it to snap. Sulfates and other aggressive detergents in conventional shampoos can compound the problem by disturbing your biome. They remove your natural protective oils and lift the cuticle, weakening the overall structure of your strands. Treat your hair and scalp a bit more gently and you’ll be on the track to fuller and longer hair in no time.
If you see a little bulb attached to the end of the hair, that tiny bulb is the root – a sign that the hair has fallen out from the follicle. Shedding is part of the natural hair growth cycle ‒ but if it seems like you’re losing more than your usual, there are a lot of factors that may be the blame. Stress, certain birth control pills, thyroid issues, hormones, medications, nutritional deficiencies, autoimmune disorders, genetics. Even skin conditions like dermatitis and psoriasis can interfere with hair growth and follicular health. To set you on the right path, see your doctor to determine your unique cause of hair issue.
* If your Hair is Oily, this product may not be suitable for you.
ORDERING
Why is my order on hold?
Orders show “on hold” until they are shipped.
You received my payment why hasn’t my order shipped?
All orders on Ebanacarecosmetics.com take up to 14 business days to receive. Please contact us if you do not receive your order within 14 business days.
How is my order shipped?
All orders are currently shipped VIA DHL priority mail / Canada post.
How do I get in touch with Customer Service?
For the fastest response please email us at info@ebanacarecosmetics.com
Is expedited shipping available?
NO. Currently unavailable.
Do you accept refunds?
No, we do not accept refunds at this time. Our products are high quality and we are confident you will appreciate them. However, if there is a problem such as spillage or damage, we will be more than happy to replace those items.
Are larger sizes available?
Not at this time. Most of our products are highly concentrated therefore they should last for an extended period before needing to repurchase.
VENDOR INQUIRY
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